I suppose I shouldn't be in shock, but I can't even believe this.
Hubby complained via on-line entry to Kentucky Fried Chicken (KFC) because when we last visited there, instead of a BOWL of their Famous mixture, he got a CUP.
Received the response from the local KFC in the mail today - see letter. It reads as if it was written by a fourth grade drop-out. This is totally pathetic.
No wonder there was a miscommunication. THEY CAN'T COMMUNICATE.
Here is the excerpt - with everything spelled & stated exactly.
"We are contacting you by letter, at your convenience about your visit to the Coeur D'Alene K.F.C. on Aug 19, 2008. We would like to apologize for the miss communication of our employees. On this day we had not received our delivery as planed on that morning. We were postponed tell latter on that night and that did set us back on some of our items and in witch cause was our potato bowels, witch you should have been informed of at the time not after the fact. As our apology we would like to replace your order from that evening. And once again me and my team would like to apologizes for the problem you encountered at the Coeur D'Alene K.F.C. And we hope to see you soon and we promise to make this visit more memorable. And we hope this gift Receipt for your last meal will also help show you our sincere apologize.
Our sincerest Apologize
From your local K.F.C. and Management"
-Coeur d'Alene does NOT capitalize the D. Ever.
-I have highlighted the incorrectly spelled words or words that were used incorrectly in the context of the sentence.
-And should never begin a sentence.
-The fourth sentence makes no sense whatsoever.
Needless to say, I am sending this letter directly to KFC Corporate Management along with their Gift Certificate. I really don't care how sorry they are, this letter just irritates me that much more. What with the computers, teachers, schools, and resources available in this country WHY does this stupidity exist?
As of right now, hubby is on a total sanction from ever eating at a KFC.
Please folks, don't go to the Coeur d'Alene, KFC unless you want your food order FUBAR. Fucked Up Beyond All Recognition.
In other news, the house is all cleaned. The carpet cleaners will be here on Tuesday.
Just need to get hubby to fix a few things, then all will be ready for the kid to arrive on Monday.
2 comments:
I bet KFC outsourced its customer support to India. I wonder what the reply from the management will look like. Could it possibly be worse?
Wow!
Maybe they outsourced their customer service to the local grade school computer room ;)
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